We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
This is a lovely parka. Good quality, although not sure to which temperature it will be warm enough, but it's a good size, fast shipping, very good store. I am European size 38-40 and height 170, so xxl feels fine and still plenty of room for a thick sweater.
Cool jacket on og102 and ob104 perfectly fit RR KHL. The jacket is sewn neatly. Everything corresponds to the description. Sleeves at the bottom are very comfortable sewn because of the cuff. I fell in love with this jacket. Not full at all. Packed in two cults. The store is well done. The parcel was received in a month. I will still order here. I recommend this seller. Jacket is lovely. Order and will not regret.
The parcel arrived in 3 weeks. With the size guessed. The collar is not very. The edges are licked, and in the center of the khokholok (like a parrot). Tried to dissolve, but everything returns to its original state
The jacket came for months to Moscow. At first glance, the jacket is not bad. Took on a teenage girl, height 152, local size S, there are cuffs with slotted fingers, the hood is unfastened, the fur is also unfastened. Deep pockets, zippers "tractor". Sewing is normal, without distortions, thread. Filler down-feather. The jacket weighs 900 gr. Waist circumference 43 cm, back length 74 cm sleeve length with shoulder 69, with cuff 75.
I order for the second time, this time my mother, her jacket is small, but it does not spoil the impression. Reached Armenia in a week, all at the highest level
Nice winter jacket. Happy with the purchase. Thank you
Bien
I am delighted, he is very beautiful, as I wished. Received very quickly, thank you
Super Jacket super cut for the price it is gift
Not bad, very thin , maybe good in spring time . For winter to thin.
I really liked the jacket, correspond to the photo of the store, slightly cramped in the chest but not critical, i'm davolna, i like it.
Beautiful faithful to the photo thank you
fast shipping thanks
Merci
perfect product
This is not winter jacket, current for autumn and small minus, the filler is thin
Well finished product and good cut for the price. The color is superb. I'm doing a 42 and I took 2xl.
The order fully corresponds to the description. There's almost no smell. I was satisfied i advise the store
The jacket is warm, looks good, the threads really stick out but for such a price it's normal.
Very good jackets thx you veryyyy much im so happy its a good quality !!!